Burtis Motor Company, Inc.

This place is amazing to visit if you truly want to be treated like a sub human by most of the staff. Customer service is atrocious, I won't name names, but it's Susan Lefort. REAL backstory, I've purchased 2 vehicles with them, I also just started bringing my vehicle in for oil changes with them. I've been a customer for many years, they're shady, all their lies never add up, they don't know how to treat a customer, and they're more worried about Facebook posts than keeping a customer base. Train your front of house staff to be more responsible and everything would be fine. My facebook post wasn't even bashing them, I was literally asking what others opinions were of this business. They literally called my cell phone about a public facebook post I made that was not insulting to them at all. I've never experienced a place so unprofessional. I'm so dissatisfied with this place, I legit traded in my Ford today so I never have to deal with them again. 0/10 'Any man who must say, "I am the King", is no true king.'

so i didnt actually use their service because i walked in and the sales rep susan? was lynch mobbing some poor guy about how he compained online about how they were ripping him off and was banning him from the store. i got my oil change elsewhere on my trip to colorado.. Stay classy Kansas! Edit: for the "owner", clearly i just found a random dealership to bash on my way to my destination for no reason. clearly you put the same amount of effort into your college education , business management classes, and customer support skills as you put into this well thought out reasoned response.

I was in Garden City for meetings yesterday when the vehicle I was driving had a battery light come on and the AC started blowing hot air. I went to the dealership to see if they could look at it, as I was getting ready to start my 7 hour drive back home. I didn't get to their shop until almost 3, but they got it in to take a look at it, found an issue and worked to get it fixed. We had to wait on the part to get delivered, but they got everything taken care of and I was able to get on the road again! While I was sitting and waiting the staff was very friendly and the owner even made it a point to check on things. It was a nice visit with them! I would recommend them for repairs or purchasing a new vehicle!